Call Centre Solutions
Looking for a complete call centre solution that can streamline your customer support processes and help you improve your team’s productivity?
Look no further than our call center solutions! Our services include Dialler as a Service, and a call centre CRM software, all of which are designed to help you better manage your customer relationships and provide personalized customer experiences across multiple channels.
Call Centre Cloud
At NSK IT Solutions, we understand that call centres require seamless integration between their phone systems and CRM to provide exceptional customer experiences. That’s why we offer a complete call-centre-as-a-service solution, including our Call Centre Cloud with the most competitive rates in South Africa.
Our Hosted PBX is a cloud-based, virtual phone system that delivers secure, reliable phone service for businesses and organisations through their Internet connection. This system is perfect for call centres looking to reduce their call centre hardware costs while still delivering excellent phone service to their customers.
CRM
Our call centre CRM software is designed to help businesses improve their customer relationship management. With our software, call centre agents can access real-time customer information, giving them a complete view of the customer’s history, preferences, and needs. This allows for more efficient interactions, personalised customer experiences, and ultimately, better customer satisfaction.
With our CRM software, businesses can enhance their customer service capabilities and gain a competitive edge in their industry. Additionally, our recordings system automatically records all calls in the call centre, making it easy to access and review past interactions.
Dialler as a Service
Our Dialler as a Service solution is a full cloud solution that comes with a variety of systems, including Vicidial, an enterprise-class, open-source contact centre solution with predictive dialer capabilities.
We also provide Predictive Dialer, Progressive Dialer, and Click to Dial capabilities.
Doc Collect
With Doc Collect, we offer a solution that streamlines the document collection process for call centres. Our platform makes it easy to collect, track and verify documents securely and accurately, while reducing the need for manual document handling.
We are committed to providing your call centre with the best-in-class solutions that deliver value-added services, efficient workflows, and exceptional customer experiences.
Your business success is our priority.
Get in touch with our team to craft the perfect IT strategy to propel your business forward.
